Reliable communication is critical for any business, yet many organisations still struggle with outdated phone systems that cause operational inefficiencies. From frequent call dropouts to complicated system configurations, traditional telephony can create unnecessary roadblocks.
In this guide, we will explore why modern cloud-based phone systems are a smarter alternative and how they can enhance business communication.
Why UCXpress is perfect for your business
At Netway, we know that many businesses are ready to embrace a modern cloud phone system, but the cost of paying for every user or handset can be prohibitive. If you have an old on-premise phone system that is already paid off and now only incurs usage costs or if you have many handsets but relatively low call volumes (such as in schools, hotels or nursing homes), UCXpress offers a flexible and cost-effective solution.
That is why we have partnered with Access4 to provide you with UCXpress, a cloud-hosted solution that is priced based on simultaneous calls, not the number of users or devices. This unique pricing model allows you to upgrade without overpaying for capacity, while enjoying the flexibility to add or remove users or phone lines as your business needs change.
The challenges of traditional phone systems
Many businesses still rely on legacy PBX systems, which present several key challenges:
- Frequent call disruptions: Static, lag, and dropped calls disrupt workflow and affect customer experience.
- Complex configuration processes: Tasks like adding a new user or setting a holiday voicemail greeting require external support or IT intervention.
- Limited support options: Many providers have long wait times and impersonal service, leading to frustration when technical issues arise.
- Rigid pricing structures: Traditional systems often charge per user, leading to high costs for businesses with many extensions but low call volume.
How cloud phone systems address these issues
Cloud-based telephony provides a modern alternative that eliminates these inefficiencies. Here’s how:
- Enhanced call quality and reliability: Cloud systems operate on advanced networks that ensure clear, uninterrupted calls.
- Simplified management and configuration: Businesses can easily add new users, update settings and manage voicemail with intuitive interfaces.
- Cost-efficient pricing models: Companies only pay for the actual call volume rather than a per-user fee, making it an economical choice for various industries.
- Responsive, localised support: Cloud providers prioritise direct, human support, ensuring issues are resolved quickly.
Key considerations when choosing a cloud phone system
If you are thinking about upgrading your business communication, here are a few questions to ask.
Are frequent call issues impacting customer interactions?
Poor call quality can frustrate customers and damage your brand’s reputation. If your team is constantly dealing with dropped calls or static, it may be time for an upgrade.
How easily can you adjust system settings, such as adding users or updating voicemail?
A modern cloud phone system should allow you to make these changes quickly through an easy-to-use dashboard, without requiring IT intervention.
Does your provider offer flexible pricing, or are you paying for unnecessary features?
Many legacy providers charge per user, even when many employees rarely make calls. Consider a provider that offers scalable pricing based on your actual call volume.
How responsive is your provider’s support when you need assistance?
Reliable customer support is essential. Look for a provider with dedicated, accessible support teams who can resolve issues quickly and effectively.
Can your phone system support remote and hybrid work models?
With businesses embracing flexible work arrangements, your telephony system should enable seamless communication across different locations and devices.
Does the system integrate with your existing business tools?
The best cloud phone systems integrate with CRM software, collaboration tools and helpdesk platforms, streamlining workflows and improving productivity.
Why Choose UCXpress?
UCXpress, powered by Access4, is perfect for businesses that need the flexibility of a cloud phone system without the burden of expensive, inflexible plans. Here's how it fits into your business:
- For businesses with outdated PBX systems: If your business is still using an old, unsupported PBX system, UCXpress offers a cost-effective solution with no upfront costs. Transitioning to a hosted, cloud-based solution removes the risks associated with outdated systems and supports your remote working needs.
- For businesses with low call volumes and high device numbers: UCXpress is an affordable solution for businesses that have many phones but a low call volume. It is perfect for organisations like schools, hotels and nursing homes that need a large number of devices but aren’t making a lot of calls.
Moving towards a smarter business communication system
A modern cloud phone system isn’t just a technological upgrade – it is a strategic decision that enhances efficiency, reduces costs and improves customer interactions. The key is choosing a system that aligns with your business’s needs and provides the flexibility to adapt as your company grows.
Interested in exploring cloud-based telephony for your business? Book a free phone system audit today to learn more. Plus, sign up for a 12-month contract, and we will waive your implementation fee – saving you up to $4,800.